Return Policy

RETURN ELIGIBILITY

1. All items must be received by us within 30 days of purchase. We suggest you try your items on as soon as you receive them to ensure you can return them during the accepted returns period.
2. Items must be returned in their original condition, unworn and unwashed with all their tags attached.
3. There are strictly no returns, exchanges or credit notes available on any of our lingerie briefs, due to hygiene reasons.
4. For all swimwear briefs and one pieces you must try the garment on with underwear. The swimwear briefs and one pieces must be returned with the tags and protective hygiene strip in place, noting that the item will not be accepted for a return or exchange if either of these things have been removed or altered, or if the item shows signs of wear. To maintain hygiene standards we are very strict with the application of this rule, so please ensure you follow these requirements.
5. Any item purchased during a sale period (explained further below) is not eligible for a refund.
6. Any purchase made during our annual WAREHOUSE SALE is final and not eligible for a refund or exchange.HOW TO MAKE A RETURN OR EXCHANGE
   First, make sure your items meet the above eligibility. Then, find your order number in your order confirmation email, or shipping notification email.

   RETURN SHIPPING FEES

   It is the customer's responsibility to pay all fees and charges to return your goods to veyrae. We would love to offer free returns however our little business is not large enough to absorb this cost yet! Thank you for understanding.

   We recommend you check your size prior to ordering and perhaps avoid having to return your garments.

   International returns:

   After logging your return in our system, you can bring your package to your preferred carrier and pay for shipping there. Ensure the service you select includes a tracking number, as your package is not our responsibility until it reaches our warehouse!

   WHEN WILL THE REFUND APPEAR IN MY ACCOUNT?

   • Refunds will not include any initial shipping fees paid by the customer (if any).
   • Refunds are processed within 5 business days of your return being received - please follow your return tracking details method to monitor the progress of your return delivery to veyrae.
   • If you paid via PayPal you will receive an email from PayPal advising you of the refund.
   • If you paid via Zip you will receive an email from Zip notifying you of the cancellation of your payment plan, resulting in a refund for payments made.
   • All funds should appear in your account within 3-5 business days of the refund being processed, if not sooner.